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Guidelines on Returns

Return policies

1)If you have a problem first drop an email at liyofashion2212@gmail.com.

2) In case of receipt of product in damaged condition or, with manufacturing defect or a wrong item has been received, kindly contact us, within 48 hours of receiving of the item.

3) It’s very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us otherwise no credit or replacement shall be given in such cases.

4) Always mention the issues associated with a single order delivery or a package delivery at the same time.

5) Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.

6) Return your items via a registered airmail/courier. No other processes will be entertained and the Customer will be charged for the Shipping Fee/Delivery charges.

7) In any circumstances, the amount of the item will be refunded only and not the shipping amount.

8) Do return within 2 working days of confirmation from our end. Always return with original packing & original condition (no altered, washed, worn, and used items). Always include a copy of the original invoice you received from us.

9) The garment or garments you return will be examined thoroughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.

10) Since safe and secured delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damage happens in transit or the package doesn’t get delivered to us, then we are sorry to say that we cannot help you.

11) Mark the items as defective returns and not for sale by declaring a low value.

Refund policies

A purchased product is normally not refundable, but if some issues like manufacturing defects or damages, wrong product arises then just drop a What’s App message or feel free to call us at 9310002212 with your product details. Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount. After receiving back the product at our store we assure you that we will initiate the refund of your money within 7 business days. The refund amount will be credited back as per the banking guidelines of your bank.

Replacement Terms

You can always return your product for replacement in case of damaged products, not up to the expectations, or any such related reasons. with your Product details along with the reasons for requesting the replacement. Do not return any product without informing us. For whatever may be the reason, if situations occur where we are unable to resend you the original product, we will definitely give you the option to choose an alternate product available in our firm. An alternate selected item will be shipped without any extra cost. If the alternate item is not selected within 2 business days of confirmation from us, we will be initiating the refund procedure. Kindly note, you will receive the refund without any deductions except the shipping fee. Any extra shipping cost to return the item to us in India is to be solely paid by the customer. If you are returning the product due to any alteration and modification errors from our end, then we assure you that we will not charge you any extra amount.

Cancel an Order

We will try to send the products as soon as possible after you make the payment. If courier service is available, then we will perform the task immediately. The refund will take 2 to 7 working days to process, depending on our payment gateway. If you want to cancel your order then email us at liyofashion2212@gmail.com or Call us, else nothing can be done from our end. If your order is eligible for cancellation and is canceled, you will be paid the amount, by deducting 7% cancellation charges from the total amount. The balance amount shall be refunded in the same mode as your mode of payment (if you pay by credit card, you will be refunded the amount to the same credit card).

Availability of products

We bring to our customers only the latest and exclusive products, which is why our customers love us. Most of our products take 1 – 12 dedicated days to make one piece of product. The production is very much unique and is one of its kind pieces.

Color and Description Disclaimer:

We, at liyofashion.in giving our best to present all the products on our website so that they seem to appear original and not any over highlighted product. In spite of our great efforts been put accurately to produce products in their original color, style, and texture, there might be some minimal variations from the actual one. Products with sequin and stone decoration are ordered, it may often come off even with the best and careful handling, so you should be aware of the fact while placing such orders. Some of the fabrics show a tendency to reflect textured effects as proof of their authenticity. Such products should never be mistaken as faulty ones. Handicraft, hand-dyed, items will have certain minor differences. Please do keep in mind that the excellent raw finish of handicrafts items should never be compared with machine finished products because the raw finish is the ultimate beauty of these handicrafts items. It is practically impossible for us to produce exactly the same colors on a product as seen on the website from your computer. A minor variation in the shade of colors that you select is considered as a normal practice as the color of the products, shows some changing tendency in their shades if exposed to different light, weather, monitor, or camera used for taking these images. It’s an awareness for our customers so, we would like to request you that please keep these factors in mind before placing your order.

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